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Frequently Asked Questions

Everything you need to know about Dinovite!

Introducing Dinovite To Your Pet's Diet
Introducing Dinovite To Your Pet's Diet
Pet Problems
Rewards & Referrals

Finicky eater?

Many of our dogs eat the same dog food day in and day out with all the same ingredients. Your dog becomes accustomed to this family of ingredients with their specific scents. Everything is very familiar. Our dogs go through their lives sniffing then eating new things and slowly increasing the variety of what is “on the menu” so to speak, a “food category”. Remember, your dog can smell things we don’t even understand, they operate in a different world. So what happens when a scent is encountered that’s not in any of their known food categories? What happens is a type of confusion that tells them not to eat the item. For More Information and tips about feeding Dinovite to a finicky eater Click Here.

My pet is more itchy now than when they started

Many come to Dinovite with a dog or a cat that is itchy and miserable. A few weeks go by and somehow they are itching even more than before! Why does this happen? The most common cause of itching and skin issues is a yeast infection. To learn about this and why this happens to dogs Click Here. To learn about yeast in cats Click here.

Why does this give my pet diarrhea?

If your dog has just started the Dinovite and has diarrhea, this can be two things. First, check your dog food ingredients. If there are carbs, starches and grains, such as corn, wheat, mspy, potatoes, rice etc. these are very difficult for the body to break down. When paired with digestive enzymes like those found in Dinovite, this can cause digestive upset. such as stomach ache, diarrhea, and more.

If they do not have these types of ingredients in their food, this can occur when being introduced to digestive enzymes for the first time. The body will need to get use to the enzymes breaking down the food that usually is passed over.
Why won't my pet eat this?  

Do you ship Dinovite internationally?

We ship throughout the United States at this time.  

Free Shipping?

Yes, we offer free shipping orders over $35 (within the contiguous US).

90-Day Money Back Guarantee?

We are so confident that your pet will benefit from our supplements we offer you a 90 day money back guarantee, risk-free trial. We strongly encourage you to take advantage of the trial and use it for a full 90 days at no risk.

How to make a return

- Log into your account at
- Click on Completed Orders link in the left menu bar.
- To the right of the completed order, you will see a link to get your return started.
- Follow the link and the directions.
- You will be emailed your final instructions with return address. Please include the email with your return.

What products are eligible for a subscription?

When browsing any number of our products, you will be presented with a subscriptions option. Simply choose the subscription frequency and checkout! See a product that you like but subscription options aren't available? Give us a call at 859-428-1000.

What are my delivery options?

You can set your subscription to renew every 30, 60, 90 or 120 days

When is my next subscription order?

This varies upon the subscription frequency you chose at checkout. As an example, if you signed up for our 30 Days subscription, we would bill you exactly every 30 Days. To find out your exact renewal date, navigate to Your Accounts > Account > My Subscriptions > Order Details.

Why doesn't my discount code work on my subscription?

Discount Codes are only applicable for first-time purchases, subsequent renewals are not eligible for discounts.  

How do I cancel my subscription?

We're sorry to hear that you'd like to cancel your subscription! Feedback drives innovation and we'd love to learn more about your experience, feel free to give us a call at 859-428-1000. To cancel, navigate over to Account > My Subscriptions > Order Details > Actions > Cancel Subscription.

How do I update my payment information?

To update your Payment Information, navigate over to Account > Payment Methods. If you're simply updating an existing card on file - this is the only step. Inversely, if you're adding a new card on file, you will need to update your card both with-in Payment Methods and the subscription itself. To update the credit card for your subscription, navigate over to Account > My Subscriptions > Order Details > Change Payment Info.

*Please note PayPal and Afterpay can not be used as a form of payment for subscriptions*

Can I change the frequency of my subscription

Updating your subscription frequency can be done in just a few clicks! To begin, navigate over to Account > My Subscriptions > Order Details > Change Subscription Frequency.

How do I change my address on my subscription?

Moving can be a pain! Thankfully we've made updating your shipping address a breeze. To begin, navigate over to Account > My Subscriptions > Order Details > Change delivery address.

How do I change my renewal/order date?

Going out of town or need some more time to go through your supplies? We got you covered! To update your renewal date, navigate over to Account > My Subscriptions > Order Details > Change Billing Date.

How do I start a subscription?

Simple! The next time you're browsing a product on our website, you'll see a list of subscription frequencies. Simply choose the frequency in which you want to receive one of the products and checkout! Later if you decide you no longer want to receive the product or want to change the frequency at which you receive the product, our "Member Portal" allows you to take a myriad of actions on your subscription.

How does a Dinovite subscription work?

Subscription is the best way to shop at Dinovite as you save 5% off every order and since it automatically ships to you, it’s one less thing to worry about! As an example, if you signed up for a 30 Day Subscription, we will bill and ship your goods every 30 Days.

My pet is eating it's poop.

Many times if a dog/cat is eating it's own poop, or a fellow pet's poop, it's because they are trying to make up for nutrients they have lost. Feeding a nutritional supplement and a high meat diet can help with this.

Why is my dog licking his paws all the time?

Excessive licking and biting the paws occurs when there are too many carbs, grains, and starches in the diet, and lack of essential nutrients they need. Adding a nutritional supplement like Dinovite to the diet and eliminating carbs, grains and starches can help get rid of this pesky issue. Click here for more information about paw licking.

My pet is losing hair.

Excessive hair loss can be a sign of nutritional deficiency. It is important to make sure your dog/cat has a meat rich diet and is getting all the vitamins, and nutrients they need. Dinovite provides vitamins, minerals and digestive enzymes to help support a healthy immune system, skin, coat and joints.

My pet is eating dirt, grass, rocks, etc.

If your dog/cat is eating dirt or rocks , this is usually a sign they are missing some key minerals in their diet and they are looking for them in other sources. Adding a nutritional supplement like Dinovite, that provides minerals and vitamins they need can help curb this appetite for these things. If they are eating grass, this typically means they have an upset stomach, or are having trouble digestive their food and they are eating roughage to help digest it. We recommend checking their food for carbs, and grains such as corn, wheat, and other grains or starches that can be difficult for them to digest. We recommend feeding a diet that is high in meat protein as this is what they were designed to eat and it's much gentler on their body.

How long will it take to see results?

Results will vary depending on the condition of the pet's skin, coat, immune system and diet when they start Dinovite. We recommend trying Dinovite for the full 90-days. Most people see outward results and changes within this time. Occasionally it may take longer if their condition is severe.

Does Dinovite help with hotspots?

Hot spots are generally an outward sign of other issues going on within the body. These are often the first signs that they have too many carbs, grains and starches in the diet, as well as lack of essential nutrients. We recommend feeding a diet that is high in meat protein and low/carbs and grains to avoid skin irritations such as this. Also we recommend feeding Omega 3 fatty acids for skin and coat as well. Click Here to read more about the benefits of Omega 3&6 fatty acids.

Rewards program details can be found here

  • Instagram Follow: 10 points
  • Facebook Share: 10 points
  • Pet’s Birthday (please sign up for the birthday rewards to receive these points. You will receive these point on your pet’s actual birthday, not when you sign up for the birthday club): 100 points
  • Create Dinovite Account: 50 points
  • Spend over $500: 100 points
  • Earn 1 point for every $1 you spend
  • When referred friend makes their first purchase: 200 points


  • Rewards are not added to your account until your order has shipped
  • For every 100 points= $5 in rewards
  • Rewards are able to be redeemed at checkout (but they can not be stacked with discount codes and bundles)
  • You must be logged into your account in order to see their points and rewards.
  • For referrals, if you refer someone who already has an account, or is on the same IP address as you the referral won't be successful.
  • For the Referral Program: you will receive 200 points every time you refer a friend who makes their first purchase.
  • Points will be returned to your account if the order status matches returned or refunded, however, if the order was canceled the points will not be reverted to your account.
  • Points will expire from a customer's account after 12 months of account inactivity.

What type of food do you recommend for my pet?

Dinovite doesn't recommend specific brands of food, intead, we recommend feeding a diet that is high in meat protein and low/no carbs, grains and starches for best results. for more information about what ingredients to look for and what to avoid in dog food click here: and for what to look for in cat food click here.

What type of treats do you recommend

Dinovite recommend feeding treats that do not contain artificial dyes, flavorings, or preservatives as these can cause many digestive, skin and coat issues; not to mention health related issues as well. For treats, we recommend feeding meaty treats or treats without carbs, grains and starches. You can find some great treats for dogs here and for cats here

How do I get Dinovite coupons?

We send out coupons via Email or Text message. You can sign up to receive coupons and sale notices via our front page pop-up.

Can I have a sample of Dinovite?

Dinovite is a nutritional supplement. It takes time to see outward results, so we do not offer samples for this reason. However, we do offer a great 90-day money back guarantee. You can find it here.

Is Dinovite available in stores?

Dinovite is an online business. You can purchase via our site, or over the phone @ (859) 428-1000 Mon-Fri 9-7:30 EST

Why did Dinovite's powder supplements switch from boxes to bags?

Dinovite's new bags are resealable which makes it easier to feed and store. Each bag now comes with a size small scoop so serving instructions have been updated, please reference the back of your bag for your dog's feeding suggestions. Despite these changes, Dinovite is still the same! Same ingredients, same results and same U.S - based company!

Why isn't my discount code working?

  • Discount codes can not be stacked meaning you can not usee two discount codes at the same time.
  • Discount codes and rewards are not able to be stacked.
  • Check the expiration date and time of the discount code and feel free to give us a call to assist! 

Does Dinovite for dogs contain grains?

No, Dinovite for dogs nutritional supplement does not contain grains.

There's yeast in Dinovite, will it give my dog a yeast infection?

No. The Yeast responsable for yeast infections is called 'Candida Yeast.' This yeast becomes an infestation or overgrowth in the body. The Yeast in Dinovite is a nutritional yeast culture that is similar to that found in yogurts and other digestion aiding foods. It promotes a healthy gut tract and digestion.

Does Dinovite for dogs contain Chicken?

No. Dinovite for dogs powdered supplement does not contain meat protein. it is a plant based nutrition supplement.

Is ground flax-seed a grain?

No, Flax is a seed that contains many nutritional benefits. The most common being a source of Omega 3 fatty acids which are great for skin, coat and joints.

Does Dinovite for cats contain chicken?

Yes. Dinovite for cats contains chicken liver for protein.

Does Dinovite for cats contain fish oil?

No. The Dinovite for cats powdered supplement does not contain fish oil, it does contain fish meal for added protein and Omega 3 fatty acids.

What is the DHA and EPA of LickOchops?

The DHA is 13.5mg. per teaspoon. The EPA is 15mg. per teaspoon.

What is the DHA and EPA of SuprOmega Fish oil?

The DHA is 117-120mg. per teaspoon the EPA is 130-180mg. per teaspoon.

How much DHA and EPA are in the SuprOmega Gel caps?

There is 120mg. of DHA per capsule. There is 180mg. of EPA per capsule.

Cancelling or Changing order:

It is possible to cancel an order, though we pack and ship orders quickly after they are placed. If you need an order cancelled, it is best to give us a call immediately at (859) 428-1000 Monday - Friday 9AM - 3PM EST. For order placed on the weekend, our chat support is open Saturdays from 10 AM to 4 PM EST. If you prefer to email our support team (, please include your order number in the subject line. 

For orders placed on weekends, these are processed and shipping the following Monday. If you have an order that needs to be cancelled, please call us first thing Monday morning! We cannot make changes to an order that has already been submitted to ship out. If you have an item or an address to be changed, it is best to give us a call and we can cancel the order and place a new order for you.

Do I have to have an account to place an order?

No. Orders can be made as a guest, but it is best to make an account of you wish to make future orders.

How to re-order from a previous order?

To make an order from a previous order, you must first log into your Dinovite account. From here, you will go to 'Orders' once there, click the order itself to go into the order. Once in the order, you will see a check-box next to the items in the order. Click the ones you want to reorder, and the scroll to the bottom of the page. Once at the bottom of the page, there is a button that says 'Reorder' click this, and it will add the items you selected to your cart. You can then finish the order from there.

How to apply a coupon code to my order?

There is a coupon/discount code box below your order total before you go on to the payment information page. It is located right above the 'continue' button. You can only use ONE discount code per transaction. Our system does not allow discount codes to be stacked. Please note that rewards, coupons and bundles cannot be combined.

Why won't my coupon work?

Make sure the code is entered correctly. Make sure that the coupon or offer you are using matches the product (s) you are purchasing. Make sure the coupon has not expired. We cannot accept more than one coupon per order. If you have tried entering more than one coupon at a time it will not accept it.

Checking Order Status:

To check your order status, you will need to log into your Dinovite account. Once there, go to 'Orders' Once there you will see the orders in your account, and it will show if the order ias waiting to ship, if it has been shipped etc. You can click the order number to go into the order, and once in the order itself, if you scroll down, near the bottom right of the order, you will see your tracking number. Here you can Click the tracking number, and it will take you to the order tracking information.

How to edit my cart:

Use this step-by-step tutorial for how to edit your dinovite cart. Click Here.

Payment methods:

We accept mastercard, Visa, American Express, Discover, Paypal, and checks/Money orders.