Give Dinovite a Try
We are so confident that your pet will benefit from our supplements we offer you a 90 day money back guarantee for first purchases. We strongly encourage you to take advantage of the trial and use it for a full 90 days at no risk.
The bottom line is that we want every dog and cat to get a fair shake and all of our customers to be completely satisfied. That is why we encourage you to use our products for 90 days. Many deficiency symptoms, like "excessive shedding," take a full 90 days to see the desired result. Dinovite is a marathon, not a sprint! Be patient. Give it time.
Use the recommended serving and size container for your dog or cat. Feed the supplement daily for 90 days to give your dog or cat the necessary time to reap the benefits. If you are still unsatisfied with your first/initial purchase of Dinovite products, we will gladly refund your purchase price.
For purchases made directly from our website, you must keep your original form of payment until you're completely satisfied with your purchase because we are required to process the refund to the original payment method. (In other words, do not get rid of the gift card, debit card, or credit card you used to purchase Dinovite directly from us, as we are required to issue your refund to the original card. For cases where we cannot issue a refund to the original payment method/card because you purchased from another source and otherwise qualify for the guarantee, you can receive a store credit with Dinovite to use on any product at any time in our online store or a refund.)
To request a replacement or refund for your first purchase, simply contact our Customer Care Team at customersupport@dinovite.com and we will begin processing your request. Please have information available regarding where and when you purchased your product. You will also be asked to provide proof of purchase and submit photos of your product or its packaging.
**Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States and claims must be made within 120 days from the date of receipt of your first/initial purchase.
Compana reserves the right to request the packaging and the remaining portion of the product subject to the claim depending on the issues cited. To that end, you may be required to mail the unused portion of the product back to Compana under a return request issued by Compana. Please do not mail products to Compana without a return request, and please note that you may be responsible for the mailing costs.
Our Guarantee Guidelines
We reserve the right to verify or request additional information, require a valid proof of purchase, and to deny Guarantee requests in our discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Guarantee. We may amend or terminate the Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact email us at PolicyAdmin@companapetbrands.com.
Important Information Concerning Your Return/Refund
- Your FIRST order with us is covered under our 90-day guarantee.
- We accept returns up to 120 days after your initial purchase date.
- If you change your mind after ordering and refuse the delivery of a package you have ordered, we will refund the product price minus a $15 refusal fee (charged to us by the shipper) plus the original shipping cost. Refunds are completed within 30 days of receiving the refused package.
- Should you have any questions about our guarantee, our products, or any assistance, please contact us. We are glad to help!
To Start The Return Process
- Simply contact our Customer Care Team at customersupport@dinovite.com and we will begin processing your request.
- Please have information available regarding where and when you purchased your product. You will also be asked to provide proof of purchase and submit photos of your product or its packaging.