Frequently Asked Questions

We certainly understand wanting to add additional support during and after pregnancy, however, our product has not been specifically evaluated for use in pregnant or nursing animals. Please reach out to your veterinarian to discuss the addition of Dinovite 3-in-1 Daily Nutritional Supplement to make sure it will benefit mom during this time, and ensure it is safe for her little ones. 

We applaud your efforts to find products that suit your pet’s needs and certainly understand your desire to explore all avenues to address their medical conditions. Our Dinovite supplements were designed to support your pet’s overall well-being, but it is crucial to note that it is not intended as a substitute for medication. Dinovite supplements can be used in conjunction with medication should your veterinarian deem appropriate. Dinovite was not developed, designed, or evaluated for any use other than as a supplement. We highly suggest speaking to your veterinarian to discuss medications, concerns, and potential alternatives that align with your pet’s unique requirements. There are veterinarians who use wholistic, alternative medicine if that better aligns to your preferences. A veterinarian will be the best source of guidance for your little one’s health and will be able to tailor recommendations to ensure the most suitable and effective approach.

It is not advised to incorporate Dinovite into treats or food through cooking. The introduction of heat can compromise the enzymes and vitamins within the product, rendering it ineffective. For optimal results, we recommend following the product usage guidelines indicated.

Dinovite was crafted with the “typical” dog and cat in mind, but we understand that every animal is unique. Supplements are designed to aid, promote, and support the body, they are not intended to be used as a cure, reverse, or prevent any condition. If you feel as though Dinovite will benefit your pet, please reach out to your veterinarian, and have a chat with them to make sure adding the supplement to their daily routine will benefit them.

We certainly understand that some pets are pickier than others. Listed below are a few human food options you may have at home that can be added in a small amount and mixed into their food that may help pique their interest.

Dogs: Plain greek yogurt, low-fat cottage cheese, natural peanut butter (cannot contain XYLITOL/ BIRCH SUGAR), low sodium beef broth, or low sodium chicken broth

Cats: Canned chicken, tuna, or salmon. All should be drained and rinsed before feeding.

Many come to Dinovite with a dog or a cat that is itchy and miserable. A few weeks go by and somehow they are itching even more than before! Why does this happen? The most common cause of itching and skin issues is a yeast infection. To learn about this and why this happens to dogs Click Here. To learn about yeast in cats Click here.

Introducing any new products into your pet’s routine can cause a disruption in their system. We have some tips and tricks that will hopefully help ease them into Dinovite, and reduce any negative side affects you are noticing.

1. Gradually increase to the daily dosage for your pet. Start with 1/4th of the total amount they are supposed to receive in a day, every few days, increase the amount you provide so their GI tract has time to get used to the added nutrients.

2. Split your pet’s daily dose into multiple portions so they are not receiving the full amount all at once. Split the amount being provided and give with both breakfast and dinner.

3. Add water to the supplement and food mixture. Let this set for 5-10 minutes before offering. Water aids in digestion and absorption of vitamins.

Just like humans, animals can lack vital nutrients even when they are fed a fortified, complete diet. Dinovite contains prebiotics, probiotics, protein, and Vitamin E without the unnecessary fillers. Our supplement is a terrific way to bridge nutritional gaps your pet may be experiencing, promoting a healthy digestive tract, skin & coat, and immune system. Our 90-day money back guarantee makes the decision easy. Check out our guarantee here.

If you are not seeing any improvement in your pet after using the supplement, we suggest discussing these concerns with your veterinarian. After examining your furry family member and performing diagnostics, they may suggest alternative treatment options, or prescribe medications if necessary.

Many times if a dog/cat is eating it's own poop, or a fellow pet's poop, it's because they are trying to make up for nutrients they have lost. Feeding a nutritional supplement and a high meat diet can help with this.

Excessive licking and biting the paws occurs when there are too many carbs, grains, and starches in the diet, and lack of essential nutrients they need. Adding a nutritional supplement like Dinovite to the diet and eliminating carbs, grains and starches can help get rid of this pesky issue. Click here for more information about paw licking.

Excessive hair loss can be a sign of nutritional deficiency. It is important to make sure your dog/cat has a meat rich diet and is getting all the vitamins, and nutrients they need. Dinovite provides vitamins, minerals and digestive enzymes to help support a healthy immune system, skin, coat and joints.

If your dog/cat is eating dirt or rocks , this is usually a sign they are missing some key minerals in their diet and they are looking for them in other sources. Adding a nutritional supplement like Dinovite, that provides minerals and vitamins they need can help curb this appetite for these things. If they are eating grass, this typically means they have an upset stomach, or are having trouble digestive their food and they are eating roughage to help digest it. We recommend checking their food for carbs, and grains such as corn, wheat, and other grains or starches that can be difficult for them to digest. We recommend feeding a diet that is high in meat protein as this is what they were designed to eat and it's much gentler on their body.

The overall health of your pet is influenced by numerous things, including food, treats, topical products, medications, and their environment. While some pet parents have reported seeing results right away, we ask that you use the product consistently for 90 days to see the full benefit of the product.

FOR DIRECT INQUIRIES: Dinovite features a money back guarantee for first time users, which you can check out the details of here. If after 90 days you are not seeing the positive changes you expected, please reach back out to us. We would be happy to help you obtain a refund, no harm done!

FOR CHEWY CUSTOMERS: If after 6 weeks you are not seeing the positive changes you expected, please reach back out to Chewy. They will be able help you reach a resolution. 

Hot spots are generally an outward sign of other issues going on within the body. These are often the first signs that they have too many carbs, grains and starches in the diet, as well as lack of essential nutrients. We recommend feeding a diet that is high in meat protein and low/carbs and grains to avoid skin irritations such as this. Also we recommend feeding Omega 3 fatty acids for skin and coat as well. Click Here to read more about the benefits of Omega 3&6 fatty acids.

No, Dinovite for dogs nutritional supplement does not contain grains.

We certainly understand the unease you may feel when seeing yeast on the ingredient panel if your pet struggles with yeast infections. However, we are happy to provide some information on its inclusion in the formula. The yeast responsible for yeast infections is not the same yeast that is used in pet food products. When you see “Yeast Culture” or “Dried Yeast” on the ingredient panel in a Dinovite product, it was added to provide digestible amino acids and contribute to the B vitamin complexes, promoting a healthy digestion. The health of the animals we serve is of utmost importance, and we want to make sure you feel confident providing Dinovite to your pet

No. Dinovite for dogs powdered supplement does not contain meat protein. it is a plant based nutrition supplement.

No, Flax is a seed that contains many nutritional benefits. The most common being a source of Omega 3 fatty acids which are great for skin, coat and joints.

Yes. Dinovite for cats contains chicken liver for protein.

No. The Dinovite for cats powdered supplement does not contain fish oil, it does contain fish meal for added protein and Omega 3 fatty acids.

The DHA is 13.5mg. per teaspoon. The EPA is 15mg. per teaspoon.

The DHA is 117-120mg. per teaspoon the EPA is 130-180mg. per teaspoon.

There is 120mg. of DHA per capsule. There is 180mg. of EPA per capsule.

It is possible to cancel an order, though we pack and ship orders quickly after they are placed. If you need an order cancelled, it is best to give us a call immediately at (859) 428-1000 Monday - Friday 9AM - 3PM EST. For order placed on the weekend, our chat support is open Saturdays from 10 AM to 4 PM EST. If you prefer to email our support team (customersupport@dinovite.com), please include your order number in the subject line. 

For orders placed on weekends, these are processed and shipping the following Monday. If you have an order that needs to be cancelled, please call us first thing Monday morning! We cannot make changes to an order that has already been submitted to ship out. If you have an item or an address to be changed, it is best to give us a call and we can cancel the order and place a new order for you.

No. Orders can be made as a guest, but it is best to make an account of you wish to make future orders.

To make an order from a previous order, you must first log into your Dinovite account. From here, you will go to 'Orders' once there, click the order itself to go into the order. Once in the order, you will see a check-box next to the items in the order. Click the ones you want to reorder, and the scroll to the bottom of the page. Once at the bottom of the page, there is a button that says 'Reorder' click this, and it will add the items you selected to your cart. You can then finish the order from there.

There is a coupon/discount code box below your order total before you go on to the payment information page. It is located right above the 'continue' button. You can only use ONE discount code per transaction. Our system does not allow discount codes to be stacked. Please note that rewards, coupons and bundles cannot be combined.

Make sure the code is entered correctly. Make sure that the coupon or offer you are using matches the product (s) you are purchasing. Make sure the coupon has not expired. We cannot accept more than one coupon per order. If you have tried entering more than one coupon at a time it will not accept it.

To check your order status, you will need to log into your Dinovite account. Once there, go to 'Orders' Once there you will see the orders in your account, and it will show if the order ias waiting to ship, if it has been shipped etc. You can click the order number to go into the order, and once in the order itself, if you scroll down, near the bottom right of the order, you will see your tracking number. Here you can Click the tracking number, and it will take you to the order tracking information.

Use this step-by-step tutorial for how to edit your dinovite cart. Click Here.

We accept mastercard, Visa, American Express, Discover, Paypal, and checks/Money orders.

When browsing any number of our products, you will be presented with a subscriptions option. Simply choose the subscription frequency and checkout! See a product that you like but subscription options aren't available? Give us a call at 859-428-1000.

You can set your subscription to renew every 30, 60, 90 or 120 days

This varies upon the subscription frequency you chose at checkout. As an example, if you signed up for our 30 Days subscription, we would bill you exactly every 30 Days. To find out your exact renewal date, navigate to Your Accounts > Account > My Subscriptions > Order Details.

Discount Codes are only applicable for first-time purchases, subsequent renewals are not eligible for discounts.  

We're sorry to hear that you'd like to cancel your subscription! Feedback drives innovation and we'd love to learn more about your experience, feel free to give us a call at 859-428-1000. To cancel, navigate over to Account > My Subscriptions > Order Details > Actions > Cancel Subscription.

To update your Payment Information, navigate over to Account > Payment Methods. If you're simply updating an existing card on file - this is the only step. Inversely, if you're adding a new card on file, you will need to update your card both with-in Payment Methods and the subscription itself. To update the credit card for your subscription, navigate over to Account > My Subscriptions > Order Details > Change Payment Info.

*Please note PayPal and Afterpay can not be used as a form of payment for subscriptions*

Updating your subscription frequency can be done in just a few clicks! To begin, navigate over to Account > My Subscriptions > Order Details > Change Subscription Frequency.

Moving can be a pain! Thankfully we've made updating your shipping address a breeze. To begin, navigate over to Account > My Subscriptions > Order Details > Change delivery address.

Going out of town or need some more time to go through your supplies? We got you covered! To update your renewal date, navigate over to Account > My Subscriptions > Order Details > Change Billing Date.

Simple! The next time you're browsing a product on our website, you'll see a list of subscription frequencies. Simply choose the frequency in which you want to receive one of the products and checkout! Later if you decide you no longer want to receive the product or want to change the frequency at which you receive the product, our "Member Portal" allows you to take a myriad of actions on your subscription.

Subscription is the best way to shop at Dinovite as you save 5% off every order and since it automatically ships to you, it’s one less thing to worry about! As an example, if you signed up for a 30 Day Subscription, we will bill and ship your goods every 30 Days.

We ship throughout the United States at this time.  

Yes, we offer free shipping orders over $35 (within the contiguous US).

We are so confident that your pet will benefit from our supplements we offer you a 90 day money back guarantee, risk-free trial. We strongly encourage you to take advantage of the trial and use it for a full 90 days at no risk.

- Log into your account at www.dinovite.com.
- Click on Completed Orders link in the left menu bar.
- To the right of the completed order, you will see a link to get your return started.
- Follow the link and the directions.
- You will be emailed your final instructions with return address. Please include the email with your return.

• Instagram Follow: 10 points
• Facebook Share: 10 points
• Pet’s Birthday (please sign up for the birthday rewards to receive these points. You will receive these point on your pet’s actual birthday, not when you sign up for the birthday club): 100 points
• Create Dinovite Account: 50 points
• Spend over $500: 100 points
• Earn 1 point for every $1 you spend
• When referred friend makes their first purchase: 200 points

• Rewards are not added to your account until your order has shipped
• For every 100 points= $5 in rewards
• Rewards are able to be redeemed at checkout (but they can not be stacked with discount codes and bundles)
• You must be logged into your account in order to see their points and rewards.
• For referrals, if you refer someone who already has an account, or is on the same IP address as you the referral won't be successful.
• For the Referral Program: you will receive 200 points every time you refer a friend who makes their first purchase.
• Points will be returned to your account if the order status matches returned or refunded, however, if the order was canceled the points will not be reverted to your account.
• Points will expire from a customer's account after 12 months of account inactivity.