At Dinovite, we want every pet parent to feel confident trying our products. Because some products are intended to be evaluated over a longer period of time than others, we offer two money-back guarantee programs.
At Dinovite, we want every pet parent to feel confident trying our products. Because some products are intended to be evaluated over a longer period of time than others, we offer two money-back guarantee programs.
Our guarantees are designed to allow customers to try an eligible product and determine whether it is the right fit for their pet.
Our guarantees are designed to allow customers to try an eligible product and determine whether it is the right fit for their pet.
90-Day Money-Back Guarantee
90-Day Money-Back Guarantee
Products Covered
Products Covered
Products designated as eligible for the 90-Day Money-Back Guarantee on their product detail page are covered by this guarantee.
Products designated as eligible for the 90-Day Money-Back Guarantee on their product detail page are covered by this guarantee.
Products covered under this guarantee include, but are not limited to:
Products covered under this guarantee include, but are not limited to:
- Dinovite Daily Booster for Dogs
- Dinovite Daily Booster for Cats
- Dinovite Daily Booster for Puppies
- Cat Starter Bundle
- Dinovite Daily Booster for Dogs
- Dinovite Daily Booster for Cats
- Dinovite Daily Booster for Puppies
- Cat Starter Bundle
Give Dinovite a Full 90-Day Try
Give Dinovite a Full 90-Day Try
We encourage you to provide the appropriate serving amount daily for a full 90 days to experience the maximum benefits of the product.
We encourage you to provide the appropriate serving amount daily for a full 90 days to experience the maximum benefits of the product.
Many nutritional benefits may take time to become noticeable, and consistent daily use is important to allow your pet to receive the full benefit of the product.
Many nutritional benefits may take time to become noticeable, and consistent daily use is important to allow your pet to receive the full benefit of the product.
If you do not feel the product has made a difference after consistent use, contact our Customer Care Team and we will be happy to assist you.
If you do not feel the product has made a difference after consistent use, contact our Customer Care Team and we will be happy to assist you.
Refund Eligibility
Refund Eligibility
- Refund requests must be submitted within 120 days of the order being placed..
- Refunds are limited to the purchase price paid for the initial purchase of the eligible product.
- Shipping charges are not refundable.
- Customers enrolled in a subscription remain eligible for a refund on the purchase price paid for the initial qualifying purchase of the eligible product, provided the request is submitted within the 120-day guarantee period.
- Refunds are limited to the product purchase price paid for the initial qualifying product, and do not apply to subsequent subscription orders, renewals, or additional shipments.
- Refund requests must be submitted within 120 days of the order being placed..
- Refunds are limited to the purchase price paid for the initial purchase of the eligible product.
- Shipping charges are not refundable.
- Customers enrolled in a subscription remain eligible for a refund on the purchase price paid for the initial qualifying purchase of the eligible product, provided the request is submitted within the 120-day guarantee period.
- Refunds are limited to the product purchase price paid for the initial qualifying product, and do not apply to subsequent subscription orders, renewals, or additional shipments.
30-Day Money-Back Guarantee
30-Day Money-Back Guarantee
Products Covered
Products Covered
Products designated as eligible for the 30-Day Money-Back Guarantee on their product detail page are covered by this guarantee.
Products designated as eligible for the 30-Day Money-Back Guarantee on their product detail page are covered by this guarantee.
Products covered under this guarantee include, but are not limited to:
Products covered under this guarantee include, but are not limited to:
- Dog Starter Bundle
- Dinovite Mobility Booster Liquid
- Dinovite Dental Care Bundle
- Dinovite Dental Chews
- Dinovite Dental Duo
- Dinovite Dental Powder for Dogs
- Dinovite Daily Booster for Dogs – 30 Day
- Dinovite Tasty Meal Booster Liquid with Omega 3, 6 & Vitamin E
- Dinovite Freeze Dried Dog Treats
- Dinovite Freeze Dried Cat Treats
- Dinovite Skin & Coat Booster Fish Oil + Vitamin E
- Dinovite Skin & Coat Booster Salmon Oil Blend
- Dog Starter Bundle
- Dinovite Mobility Booster Liquid
- Dinovite Dental Care Bundle
- Dinovite Dental Chews
- Dinovite Dental Duo
- Dinovite Dental Powder for Dogs
- Dinovite Daily Booster for Dogs – 30 Day
- Dinovite Tasty Meal Booster Liquid with Omega 3, 6 & Vitamin E
- Dinovite Freeze Dried Dog Treats
- Dinovite Freeze Dried Cat Treats
- Dinovite Skin & Coat Booster Fish Oil + Vitamin E
- Dinovite Skin & Coat Booster Salmon Oil Blend
Give It a Full 30-Day Try
Give It a Full 30-Day Try
We encourage you to use the product as directed for 30 days to determine whether it is a good fit for your pet.
We encourage you to use the product as directed for 30 days to determine whether it is a good fit for your pet.
If you are not satisfied, contact our Customer Care Team and we will be happy to assist you.
If you are not satisfied, contact our Customer Care Team and we will be happy to assist you.
Refund Eligibility
Refund Eligibility
- Refund requests must be submitted within 45 days of the order being placed
- Refunds are limited to the purchase price paid for the initial purchase of the eligible product.
- Shipping charges are not refundable.
- Customers enrolled in a subscription remain eligible for a refund on the purchase price paid for the initial qualifying purchase of the eligible product, provided the request is submitted within the 30-day guarantee period.
- Refunds are limited to the product purchase price paid for the initial qualifying product, and do not apply to subsequent subscription orders, renewals, or additional shipments.
- Refund requests must be submitted within 45 days of the order being placed
- Refunds are limited to the purchase price paid for the initial purchase of the eligible product.
- Shipping charges are not refundable.
- Customers enrolled in a subscription remain eligible for a refund on the purchase price paid for the initial qualifying purchase of the eligible product, provided the request is submitted within the 30-day guarantee period.
- Refunds are limited to the product purchase price paid for the initial qualifying product, and do not apply to subsequent subscription orders, renewals, or additional shipments.
Additional Terms and Conditions
Additional Terms and Conditions
Authorized Purchases Only
Authorized Purchases Only
Because we are unable to control the quality or storage conditions of products sold by unauthorized sellers, these guarantees apply only to products purchased directly from Dinovite or from an authorized seller.
Because we are unable to control the quality or storage conditions of products sold by unauthorized sellers, these guarantees apply only to products purchased directly from Dinovite or from an authorized seller.
The guarantees are limited to original end-user purchasers located in the United States unless otherwise prohibited by law.
The guarantees are limited to original end-user purchasers located in the United States unless otherwise prohibited by law.
Proof of Purchase
Proof of Purchase
To process a guarantee claim, we may request:
To process a guarantee claim, we may request:
- Proof of purchase
- Photos of the product
- Photos of the packaging
- Additional information reasonably necessary to evaluate the claim
- Proof of purchase
- Photos of the product
- Photos of the packaging
- Additional information reasonably necessary to evaluate the claim
Product Returns
Product Returns
Depending on the circumstances of a claim, we may request the return of the remaining product and/or product packaging.
Depending on the circumstances of a claim, we may request the return of the remaining product and/or product packaging.
Please do not return any product unless instructed to do so by our Customer Care Team.
Please do not return any product unless instructed to do so by our Customer Care Team.
Customers who return packages to our facility without prior authorization, or refuse packages, will not qualify for a refund.
Customers who return packages to our facility without prior authorization, or refuse packages, will not qualify for a refund.
Customers are responsible for return shipping costs as we don’t provide shipping labels for a return unless there is a quality, health or medical concern.
Customers are responsible for return shipping costs as we don’t provide shipping labels for a return unless there is a quality, health or medical concern.
Fraud Prevention
Fraud Prevention
We reserve the right to:
We reserve the right to:
- Verify claim information
- Request additional documentation
- Deny claims involving suspected fraud, abuse, misuse, or activity inconsistent with the intended purpose of these guarantee programs
- Verify claim information
- Request additional documentation
- Deny claims involving suspected fraud, abuse, misuse, or activity inconsistent with the intended purpose of these guarantee programs
Refund Processing
Refund Processing
Approved refunds may take up to 30 business days to be processed.
Approved refunds may take up to 30 business days to be processed.
Changes to the Program
Changes to the Program
Dinovite reserves the right to modify, suspend, or discontinue these guarantee programs at any time without notice.
Dinovite reserves the right to modify, suspend, or discontinue these guarantee programs at any time without notice.
How to Request a Refund
How to Request a Refund
To begin a guarantee claim, contact our Customer Care Team at customersupport@dinovite.com or through the chat option on the Contact Us page of the Dinovite.com website.
To begin a guarantee claim, contact our Customer Care Team at customersupport@dinovite.com or through the chat option on the Contact Us page of the Dinovite.com website.
Please be prepared to provide:
Please be prepared to provide:
- Your name and contact information
- Order information
- Proof of purchase
- Product information
- Photos of the product and/or packaging if requested
- Your name and contact information
- Order information
- Proof of purchase
- Product information
- Photos of the product and/or packaging if requested
Our Customer Care Team will review your request and guide you through the next steps.
Our Customer Care Team will review your request and guide you through the next steps.
5,649 ReviewsDinovite for Dogs
353 ReviewsDental Chews
49 ReviewsMobility Booster
1,826 ReviewsTasty Meal Booster
32 ReviewsDental Powder
353 ReviewsDinovite for Cats
15 ReviewsFreeze Dried Cat Treats
641 ReviewsSkin+Coat Fish Oil
